Take Rona Survey at www.opinion.rona.ca – Win $1,000

The Rona Customer Satisfaction Survey offers Canadian residents an exciting opportunity to provide valuable feedback about their recent home improvement shopping experience.

Whether you’ve just purchased tools, paint, or home renovation supplies, this quick online survey lets you help RONA improve their services while giving you a chance to be rewarded.

From understanding survey requirements to learning how to submit your feedback, this comprehensive guide will walk you through every step of the Rona Survey process, ensuring you have all the information you need to participate easily and confidently.

About Rona Survey

• Name: RONA, Inc.
• Founded: 1939
• Headquarters: Boucherville, Quebec, Canada
• Ownership: Currently owned by Sycamore Partners, a U.S.-based private equity firm.
• Employee Count: Approximately 52,000 employees across various locations.
• Store Formats: Operates over 800 locations including company-owned and franchised stores.

Purpose of the Survey

The primary goal of the RONA Customer Satisfaction Survey is to:

• Gather Feedback: Collect honest opinions from customers regarding their shopping experiences.
• Improve Services: Utilize the feedback to make informed changes that enhance customer satisfaction.
• Build Relationships: Foster a stronger connection with customers by demonstrating that their opinions are valued.

Requirements for the RONA Survey

To participate in the RONA Customer Feedback Survey, you need to meet the following requirements:

• Recent Purchase Receipt: You must have your most recent receipt from a RONA store, which includes a survey code.
• Language Proficiency: Participants should be fluent in either English or French to understand and complete the survey.
• Internet Access: You can use any device with internet connectivity, such as a computer, tablet, or smartphone.
• Knowledge of Recent Visit: Be prepared to provide details about your recent shopping experience at RONA.
• Time Commitment: The survey typically takes about 2 to 3 minutes to complete.

Rules for the RONA Survey

The following rules govern participation in the RONA Customer Feedback Survey:

• Eligibility: Only residents of Canada who are at least 18 years old can participate. This survey is restricted to Canadian residents only.
• No Purchase Necessary: While a purchase receipt is typically required, there is an option to enter without making a purchase.
• One Entry Per Person: Each participant may submit only one entry per transaction. Multiple entries using different receipts are allowed, but only one entry per receipt.
• Non-transferable Prizes: The prizes awarded through the survey are not transferable. Winners cannot substitute or request an alternative prize of equal value.
• Employee Restrictions: RONA employees and their immediate family members are prohibited from participating in the survey.
• Survey Code Requirement: Your receipt must contain a valid survey code to access the survey.
• Family Restrictions: Close relatives of RONA employees are also ineligible to participate.

How to Participate in the RONA Survey

To participate in the RONA Customer Feedback Survey, follow these steps and guidelines:

• Visit the Official Website: Go to www.opinion.rona.ca.
• Select Language: Choose your preferred language (English or French).

• Enter Access Code: Input the 14-digit access code located at the bottom of your RONA purchase receipt.

• Start the Survey: Click the “Next” button to begin answering the survey questions.
• Answer Questions: Provide honest feedback on various aspects of your shopping experience, including customer service, product quality, and store cleanliness.
• Provide Contact Information: After completing the survey, enter your contact details (such as phone number and email address) to be eligible for the sweepstakes.
• Submit Your Feedback: Click “Finish” to submit your responses.

Rewards for Participation

By completing the survey, participants are automatically entered into a sweepstakes for a chance to win a $1,000 RONA Gift Card. This prize can be used at any RONA location, Reno-Depot, or TOTEM stores, making it an appealing incentive for customers to share their feedback.

Common Survey Questions

The survey includes various questions aimed at gauging customer satisfaction. Some common questions may include:

• How would you rate your overall satisfaction with your recent shopping experience at RONA?
• Did you find the staff helpful during your visit?
• How would you rate the cleanliness of the store?
• Were the products you were looking for readily available?
• On a scale of 1 to 10, how likely are you to recommend RONA to others?
• What suggestions do you have for improving RONA’s services?

These questions help RONA assess its performance and make necessary adjustments based on customer input.

Importance of Customer Feedback

Customer feedback is vital for any business as it provides insights into consumer preferences and expectations. For RONA, this survey allows them to:

• Enhance Service Quality: By understanding customer needs and concerns, RONA can improve its service delivery.
• Adapt Product Offerings: Feedback helps identify which products are popular and which may need improvement or replacement.
• Foster Customer Loyalty: Engaging with customers through surveys shows that their opinions matter, which can lead to increased loyalty.

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Contact Information

Customer Service Phone Number

• Toll-Free Number: (866) 283-2239

Email Contact

• General Inquiries: privacyofficer@rona.ca

Corporate Office Address

• RONA Inc.
  220, chemin du Tremblay
  Boucherville, QC
  J4B 8H7, Canada

Additional Phone Numbers

• Mississauga Office: +1 905 219 1000
• Belle River Location: +1 519 728 2940
• Fort Erie Location: +1 905 871 3648
• Quebec Location: +1 418 681 7979
• Fort McMurray Location: +1 780 743 4666
• Saint-Jean-sur-Richelieu Location: +1 450 346 5424
• Pincher Creek Location: +1 403 627 4000
• Owen Sound Location: +1 519 376 7729
• North Vancouver Location: +1 604 985 3000

Customer Service Hours

RONA’s customer service is available from:

• Monday to Sunday: 8:30 AM to 7:00 PM (Eastern Time)

FAQs

Why should I participate in the survey?

Your feedback is valuable as it assists RONA in enhancing customer experience, product offerings, and overall service quality.

How long does the survey take to complete?

The survey typically takes about 5 to 10 minutes to complete.

Is my personal information secure?

Yes, RONA ensures that all personal information collected during the survey is kept secure and confidential.

How does RONA utilize feedback from the survey?

RONA uses feedback from customers to make improvements in its services, products, and overall shopping experience.

Can I provide feedback about a specific product or store?

Yes, you can give specific feedback about products or stores during the survey.

Is this survey available only online?

Yes, the RONA Customer Feedback Survey is conducted exclusively online through their official website.

Conclusion

 Thank you for considering this opportunity to voice your thoughts! We appreciate your time and input, and who knows—you might just be the next lucky winner! Good luck, and happy surveying!