Halfords Autocentre Survey at Tellhalfordsautocentres.com

Have you recently visited a Halfords Autocentre and want to share your experience while potentially winning a £250 gift card?

This comprehensive guide will walk you through everything you need to know about the Halfords customer feedback survey, from eligibility requirements to step-by-step participation instructions.

Whether you’re a first-time visitor or a regular customer, your feedback is crucial in helping Halfords improve their automotive services and customer experience.

We’ll cover all the essential details, including survey rules, rewards, and how your input can make a real difference in enhancing service quality at Halfords Autocentres.

Get ready to learn how your few minutes of feedback could not only help improve automotive services but also give you a chance to win exciting prizes!

Purpose of the Survey

• Customer Feedback: The primary goal of the survey is to gather honest feedback from customers about their experiences at Halfords Autocentres. This includes insights into service efficiency, pricing, and customer service interactions.
• Service Improvement: By analyzing the feedback collected through the survey, Halfords can implement necessary changes to enhance their service offerings and address any recurring issues reported by customers.
• Customer Engagement: The survey also serves as a means to engage with customers, making them feel valued and heard. This engagement can foster customer loyalty and encourage repeat business.

Rewards for Participation

Upon completing the survey, participants can receive various rewards:

• Sweepstakes Entry: Completing the survey grants you entry into a sweepstakes for a chance to win a Halfords Gift Card, typically valued at around £250 or equivalent in other currencies.
• Promo Codes: Participants may also receive promo codes that can be used for discounts on future visits to Halfords.
• Gift Card Prizes: Depending on ongoing promotions, participants might have opportunities to win additional gift cards or prizes.

Survey Requirements

• Recent Visit: You must have visited a Halfords Autocentre recently.
• Receipt: A valid and recent purchase receipt is necessary to enter the survey.
• Internet Connection: A high-speed internet connection is recommended for a better user experience.
• Device: You need a device (computer, tablet, or smartphone) to access the official survey website.
• Browser: Ensure you are using the latest version of your web browser for smooth navigation.

Rules for Participation

• Age Requirement: Participants must be at least 18 years old to qualify for the survey.
• Residency: You must be a legal resident of the United Kingdom or Ireland.
• Employee Exclusion: Employees of Halfords Autocentres and their immediate family members are not eligible to participate.
• One Entry Per Receipt: Each receipt can only be used for one survey entry, and only one person can participate per time period.
• Non-transferable Rewards: Rewards cannot be transferred to another person; they must be accepted as awarded.
• No Substitute for Rewards: Participants cannot request substitutes for the rewards offered.
• Responsibility for Charges: Winners are responsible for any charges associated with their reward.
• Sweepstakes Period: To qualify for sweepstakes prizes, participants must complete the survey within the designated sweepstakes period.
• Language Requirement: The survey is conducted in English, so participants should have a basic understanding of the language.
• Contact Information: At the end of the survey, you must provide accurate contact details, including your name, phone number, and email address.

How to take Halfords Autocentre Survey

To participate in the Halfords Autocentre Survey, follow these step-by-step instructions to ensure a smooth experience:

• Visit the Official Survey Website: Go to www.tellhalfordsautocentres.com or www.giveusasteer.com to access the survey page.
• Start the Survey: Click on the “Begin Survey” button to initiate the process.
• Enter Purchase Information:
  • If you have a receipt, enter details such as the date of visit, till number, and transaction number.
  • If entering via an invoice, provide the invoice number.

• Proceed to Questions: After entering your purchase details, click “NEXT” to move to the survey questions.
• Answer Survey Questions: Respond to various questions about your experience at Halfords. This may include rating aspects like service quality, staff behavior, and overall satisfaction. Be honest in your responses.
• Opt-in for Prize Draw: At the end of the survey, you will have the option to enter a prize draw for a chance to win a £250 gift card. If you choose to enter, provide your personal details such as your name and email address.
• Submit Your Responses: Once you have completed all questions and provided your contact information, click the “Submit” button.
• Confirmation: After submission, you will receive confirmation of your entry into the sweepstakes for the gift card.

Importance of Customer Feedback

Customer feedback is invaluable for any service-oriented business like Halfords:

• Identifying Trends: Regular feedback helps identify trends in customer satisfaction and service effectiveness.
• Quality Control: It aids in maintaining high standards of service by addressing issues before they escalate.
• Competitive Advantage: By actively seeking and implementing customer feedback, Halfords can differentiate itself from competitors who may not prioritize customer input.

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About Halfords Autocentre

Here’s a brief overview:

• Locations: Halfords operates over 600 Autocentres across the UK, making it convenient for customers to access their services nationwide.
• Services Offered: The Autocentres provide a variety of services including:
  • MOT Testing: Annual inspections required for vehicles over three years old.
  • Car Servicing: Multiple service options are available, including interim, full, and major services.
  • Tyre Services: This includes tyre fitting, alignment, and repairs.
  • Brakes and Exhausts: Comprehensive checks and replacements for braking systems and exhaust components.
  • Battery Replacement and Electrical Services: Offering battery checks, replacements, and electrical diagnostics.
• Accessibility: Most locations feature wheelchair-accessible entrances and parking, ensuring that services are available to all customers.
• Customer Experience: Halfords Autocentres aim to provide a transparent service experience. Customers can track their vehicle’s service progress online and receive notifications regarding any necessary repairs before work is carried out.
• Expert Staff: The centres are staffed by trained technicians who are equipped to handle various automotive issues efficiently.
• Quality Assurance: All parts fitted at Halfords Autocentres come with a minimum two-year guarantee or 24,000 miles warranty, providing peace of mind for customers.

Contact Information

To contact Halfords Autocentre, you can use the following information based on your needs:

General Customer Service

• Phone: Call 0330 135 9779 for general inquiries.
• Chat: Use the “Chat with an Expert” feature on the Halfords website for live support, available Monday to Sunday from 8 AM to 10 PM.

Specific Autocentre Locations

You can also reach out to specific Halfords Autocentre locations directly. Here are a few examples:

• Halfords Autocentre Birmingham (Holloway Head)
  • Address: 113-115 Holloway Head, Birmingham B1 1QP, United Kingdom
  • Phone: +44 121 632 5269
• Halfords Autocentre Aberdeen
  • Address: 2 Balnagask Road, Aberdeen AB11 8HX, United Kingdom
  • Phone: +44 1224 872917
• Halfords Autocentre Chadwell Heath
  • Address: Wangey Rd, Romford RM6 4BW, United Kingdom
  • Phone: +44 20 8590 6770

Contacting Halfords Corporate

For corporate inquiries or issues related to products and services:

• Address: Halfords Group Plc, Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE, United Kingdom.
• Phone: +44 1527 517601.

Additional Support

If you have specific queries regarding breakdown cover or other services:

• For breakdown assistance in the UK: Call 0333 320 1395 or 01206 812770, available 24 hours.
• For breakdown assistance in Europe: Call 0044 1206 812770, available 24 hours.

FAQs

What happens if I win a prize?

If you win a prize, you will be contacted by email or phone with instructions on how to claim your reward. Be sure to provide accurate contact information at the end of the survey.

How long does it take to complete the survey?

The survey is designed to be quick and typically takes only a few minutes to complete.

In what language is the survey conducted?

The survey is conducted in English, so participants should have a basic understanding of the language.

Conclusion

Thank you for taking the time to read this post! We hope you found the information helpful and feel inspired to participate in the survey. Your voice can make a difference!