The TGI Fridays Customer Satisfaction Survey is your ticket to enjoying great savings on your next visit! Whether you’re a regular at TGI Fridays or just enjoyed a casual dining experience, this complete guide will show you exactly how to participate in their feedback survey and claim your reward.
From eligibility requirements to step-by-step instructions, we’ll walk you through everything you need to know about completing the survey at TalkToFridays.com.
Plus, you’ll discover how your honest feedback helps shape the future of TGI Fridays while earning yourself exclusive discount offers!
Ready to turn your recent receipt into savings? Let’s dive into all the details!
Overview of TGI Fridays’ Current Situation
TGI Fridays has faced a series of challenges that have led to its current financial state. The chain, which once generated around $2 billion in annual revenues, has seen a drastic decline in customer visits and overall performance. The COVID-19 pandemic exacerbated existing issues, leading to a significant reduction in locations—from 527 in 2013 to just 164 today. Recent closures of underperforming locations and a failed acquisition deal with Hostmore have further strained the company’s resources.
In November 2024, TGI Fridays filed for Chapter 11 bankruptcy protection, citing both the pandemic’s impact and its unsustainable debt levels. The company reported assets and liabilities ranging between $100 million and $500 million at the time of filing. This bankruptcy is part of a broader trend affecting many casual dining establishments, as changing consumer preferences shift toward more unique dining experiences or fast-casual options.
Requirements for Participation
To participate in the TalkToFridays survey, customers must meet several requirements:
- Age: Participants must be at least 18 years old.
- Purchase Receipt: A recent purchase receipt from a TGI Fridays location is necessary.
- Device and Internet Access: A computer or smartphone with a stable internet connection is required.
- Language Proficiency: A basic understanding of English or Spanish is essential for completing the survey.
- Email Address: Participants need to provide a valid email address for communication and coupon delivery.
The survey typically takes between 5 to 10 minutes to complete, making it a quick and easy way for customers to provide feedback.
Rules and Eligibility
The following rules govern participation in the TalkToFridays survey:
- Each person can only complete the survey once.
- The coupon received is non-transferable.
- Employees of TGI Fridays and their immediate family members are not eligible to participate.
- Participants must have access to a TGI Fridays location.
Rewards for Completing the TalkToFridays Survey
Upon completing the TalkToFridays survey, participants receive a coupon code as a token of appreciation. This coupon typically provides a discount on the next meal at TGI Fridays, making it a valuable incentive for customers to share their experiences.
Types of Rewards
- Coupon Codes: After finishing the survey, participants are issued a coupon code that can be used for discounts on future visits. The specifics of the discount—such as percentage off or dollar amount—are usually provided along with the code.
- Exclusive Offers: Participants may also gain access to exclusive promotions or limited-time offers that are not available to regular customers.
- Feedback Impact: While not a direct reward, providing feedback through the survey helps shape menu items and service offerings, ensuring that customer preferences are considered in future decisions.
How to Participate in the TalkToFridays Survey
Follow these simple steps to complete the TGI Fridays survey:
- Verify Eligibility: Ensure you meet all eligibility criteria outlined above.
- Access the Survey:
- Visit www.talktofridays.com to start the process.
- Select Language:
- Choose your preferred language (English or Spanish) on the homepage.
- Enter Required Information:
- Input details from your receipt, including the survey code and visit time.
- Start the Survey:
- Click on the “Start” button to begin answering questions about your experience.
- Answer Questions:
- Provide honest feedback regarding various aspects of your dining experience, such as food quality, service, and cleanliness.
- Provide Contact Information:
- Enter your name, phone number, address, and email address for verification purposes.
- Submit the Survey:
- Review your answers and submit the completed survey form.
Benefits of Participation
- Feedback Opportunity: Customers can share their thoughts on food quality, service, cleanliness, and overall satisfaction.
- Reward: Upon completing the survey, participants receive a coupon that can lead to significant savings on future meals.
- Influence Improvement: Feedback directly influences changes in menu offerings and service practices.
Recent Changes and Closures
In an effort to stabilize operations:
- TGI Fridays has closed numerous underperforming locations—36 earlier this year and nearly 50 more recently—reducing its footprint significantly from over 500 locations a decade ago.
- The company has experienced high turnover in leadership positions, with several CEOs departing within short time frames due to various challenges facing the business.
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TGI Fridays Contact Information
For those looking to contact TGI Fridays in the USA, here is the essential contact information and details regarding their corporate office and customer service.
Headquarters Address
- TGI Fridays, Inc.
- 19111 North Dallas Parkway, Suite 165
- Dallas, Texas 75287
- United States
Phone Number
- Customer Service: 1-800-374-3297
Email and Online Presence
- Email: While a specific email address for customer inquiries isn’t listed, customers can reach out through the contact form on their official website.
- Website: www.Fridays.com
- Social Media: Follow TGI Fridays on Twitter at @TGIFridays for updates and promotions.
FAQs
How often can I take the survey?
Each receipt allows for one survey entry. You cannot submit multiple entries using the same receipt.
What if I lose my receipt?
A valid receipt with a survey code is essential to participate in the survey. If you lose your receipt, unfortunately, you will not be able to take the survey.
How will I receive my reward?
After completing the survey, you will receive a coupon code via the email address you provided during the survey process. This code can be used for discounts on your next visit to TGI Fridays.
Can I transfer my reward to someone else?
No, the reward is non-transferable and is intended for use by the participant only.
Conclusion
Thank you for reading this post! We appreciate your time and hope you enjoy your next visit to TGI Fridays.