The Tires Plus Survey (available at www.tiresplussurvey.com) is your chance to share feedback about your recent auto service experience while getting an opportunity to win amazing rewards!
Whether you just got your tires changed, had a vehicle maintenance service, or visited any of their 500+ locations across 23 states, your opinion matters. This complete guide will walk you through everything you need to know about the TiresPlus customer feedback survey, from requirements and participation steps to prizes and rewards.
Plus, we’ll show you exactly how to increase your chances of winning those monthly $50 gift cards! Don’t worry if you’re new to online surveys – we’ve got you covered with simple, easy-to-follow instructions.
About Tires Plus Survey
Tires Plus aims to improve customer satisfaction by gathering insights through the Customer Satisfaction Survey. Established in 1976, Tires Plus operates over 500 locations across 23 states, providing a wide range of automotive services, including tire sales and vehicle maintenance. The survey is a crucial tool for understanding customer experiences and identifying areas for improvement in service delivery.
Purpose of the Survey
The primary goal of the Tires Plus Survey is to:
- Gauge Customer Satisfaction: Collect feedback on various aspects of service quality.
- Identify Improvement Areas: Understand customer needs and expectations to enhance service offerings.
- Build Customer Relationships: Foster a connection with customers by valuing their opinions.
Requirements for Participation
Before starting the survey, ensure you meet the following criteria:
- Age: Participants must be at least 18 years old.
- Residency: Must be a resident of the United States or the District of Columbia.
- Recent Purchase: A recent receipt from Tires Plus is necessary, which includes a unique 12-digit survey code.
- Device: Access to a computer, tablet, or smartphone with an internet connection.
- Language: Basic proficiency in English or Spanish is required, as the survey is available in these languages.
Rules
- Only one entry per survey code is allowed.
- Employees and their affiliates are prohibited from participating.
- Winners will be notified via mail.
Steps to Participate in the Tires Plus Survey
Here’s a detailed guide on how to take part in the survey.
- Visit the Official Survey Website:
- Go to www.tiresplussurvey.com or directly access the survey at survey.medallia.com/?TiresPlus&brand=3.
- Select Your Language:
- Choose your preferred language from the options available (English or Spanish).
- Enter the Survey Code:
- Locate the 12-digit survey code on your Tires Plus receipt. This code is typically found on the bottom right side of the invoice. Enter this code into the designated field on the survey page, ensuring you include any dashes as printed.
- Begin the Survey:
- Click on the red “Begin Survey” button to start answering questions about your experience.
- Answer Survey Questions:
- The survey will consist of various questions regarding your satisfaction with different aspects of your visit, such as service quality, staff professionalism, and overall experience. Take your time to provide honest and thoughtful responses.
- Submit Personal Information:
- After completing the questionnaire, you will be prompted to enter personal details such as your email address and phone number to enter into a sweepstakes for a chance to win prizes.
- Confirm Submission:
- Review your answers and submit your responses. Ensure that all required fields are filled out correctly before finalizing your submission.
Rewards for Participation
Here’s a detailed look at the rewards available for participants:
- Monthly Gift Card Drawings:
- Upon completing the Tires Plus Survey, participants can enter a monthly drawing to win one of ten $50 gift cards. This incentive encourages customers to share their experiences and opinions about the services received at Tires Plus locations.
- Larger Prize Opportunities:
- In addition to the gift cards, there are reports indicating that participants may also have the chance to win a $500 Tires Plus coupon for free services. This larger prize is awarded through a separate sweepstakes, enhancing the appeal of participating in the survey.
- Service Discounts:
- While not directly linked to the survey, customers who engage with Tires Plus through feedback may also benefit from promotional offers and discounts on future services, as the company uses survey data to improve customer satisfaction and tailor promotions accordingly.
Importance of Customer Feedback
The Tires Plus Survey is an essential tool for gathering customer insights that help improve service quality and customer satisfaction. By participating, customers not only voice their opinions but also contribute to enhancing future experiences at Tires Plus locations.
For any further inquiries or assistance regarding the Tires Plus services or survey participation, customers can contact Tires Plus through their official website or customer service line.
By following these steps and guidelines, you can easily participate in the Tires Plus Survey and make your voice heard while standing a chance to win exciting rewards!
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Contact Details
Here are the detailed contact details:
Phone Numbers
- Customer Service:
- Toll-Free Number: (800) 440-4167
- This number is primarily used for general inquiries about services, prices, and promotions.
- Alternative Customer Service Line:
- (844) 338-0739
- This line can also be used for questions or comments about specific stores, products, or services.
- Accessibility Support:
- For accessibility-related inquiries, you can reach out at (800) 367-3872 or (712) 314-2220.
- Technical Support:
- If you require assistance with a purchased item, call (833) 396-5873.
- Corporate Office (Privacy Policy Inquiries):
- For privacy-related questions, contact the corporate office at (330) 379-7000.
Email Contacts
- General Customer Service Email:
- You can reach out via email at social@bfrc.com, which is commonly used for customer inquiries.
- Accessibility Requests:
- For accommodation requests, use the email address accomodationrequest@bfusa.com.
FAQs
How long does it take to complete the survey?
The survey typically takes about 10 minutes to complete, depending on how detailed your responses are.
How often can I take the survey?
Participants are allowed only one entry per survey code. If you have multiple receipts, you can participate multiple times using different codes.
When will I know if I’ve won a prize?
Winners of the monthly drawing will be notified by mail. It’s essential to provide accurate contact information during the survey submission process to ensure you receive any potential winnings.
What happens to my feedback after I submit it?
The feedback collected through the Tires Plus Survey is analyzed by management to identify trends and areas for improvement in service quality and customer satisfaction.
Conclusion
Thank you for taking the time to read this post! We appreciate your interest and hope you feel inspired to share your opinions. Happy surveying!